*,*:before,*:after{margin:0;padding:0;box-sizing:border-box}:root{color-scheme:light;--bg: #F7F8FA;--surface: #FFFFFF;--surface-2: #F1F3F6;--surface-3: #E9ECF1;--border: #E4E7EC;--border-strong: #D0D5DD;--text: #16181D;--text-2: #4A4F5A;--text-3: #7A8090;--text-invert: #FFFFFF;--accent: #7C3AED;--accent-hover: #6D28D9;--accent-soft: rgba(124, 58, 237, .09);--accent-ring: rgba(124, 58, 237, .28);--band-1: #DC2626;--band-1-soft: rgba(220, 38, 38, .1);--band-2: #EA580C;--band-2-soft: rgba(234, 88, 12, .1);--band-3: #D97706;--band-3-soft: rgba(217, 119, 6, .12);--band-4: #65A30D;--band-4-soft: rgba(101, 163, 13, .12);--band-5: #16A34A;--band-5-soft: rgba(22, 163, 74, .1);--ok: #16A34A;--ok-soft: rgba(22, 163, 74, .1);--warn: #D97706;--warn-soft: rgba(217, 119, 6, .12);--danger: #DC2626;--danger-soft: rgba(220, 38, 38, .1);--info: #0284C7;--info-soft: rgba(2, 132, 199, .1);--star: #F59E0B;--star-empty: #D8DCE3;--prop-hotel: #7C3AED;--prop-hotel-soft: rgba(124, 58, 237, .1);--prop-cafe: #D97706;--prop-cafe-soft: rgba(217, 119, 6, .12);--prop-remingtons: #DB2777;--prop-remingtons-soft: rgba(219, 39, 119, .1);--src-google: #4285F4;--src-google-soft: rgba(66, 133, 244, .1);--src-booking: #1D4ED8;--src-booking-soft: rgba(29, 78, 216, .1);--shadow-1: 0 1px 2px rgba(16, 24, 40, .05);--shadow-2: 0 1px 3px rgba(16, 24, 40, .06), 0 4px 12px rgba(16, 24, 40, .05);--shadow-3: 0 4px 8px rgba(16, 24, 40, .06), 0 12px 32px rgba(16, 24, 40, .08);--glow-accent: 0 0 0 transparent;--heat-1: rgba(124, 58, 237, .12);--heat-2: rgba(124, 58, 237, .3);--heat-3: rgba(124, 58, 237, .55);--heat-4: rgba(124, 58, 237, .8);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-pill: 999px;--space-xs: 4px;--space-sm: 8px;--space-md: 16px;--space-lg: 24px;--space-xl: 32px;--space-2xl: 48px;--font-body: "DM Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-display: "Fraunces", Georgia, serif;--fs-xs: .75rem;--fs-sm: .8125rem;--fs-base: .875rem;--fs-md: 1rem;--fs-lg: 1.125rem;--fs-xl: 1.5rem;--fs-2xl: 2rem;--fs-3xl: 2.5rem;--ease: cubic-bezier(.4, 0, .2, 1);--t-fast: .15s var(--ease);--t-base: .2s var(--ease);--sidebar-width: 260px}[data-theme=dark]{color-scheme:dark;--bg: #101318;--surface: #171B22;--surface-2: #1E232C;--surface-3: #262C37;--border: #262C37;--border-strong: #333B48;--text: #EDEEF2;--text-2: #A6ACBA;--text-3: #767E8F;--text-invert: #16181D;--accent: #A78BFA;--accent-hover: #B8A1FC;--accent-soft: rgba(167, 139, 250, .14);--accent-ring: rgba(167, 139, 250, .35);--band-1: #F87171;--band-1-soft: rgba(248, 113, 113, .14);--band-2: #FB923C;--band-2-soft: rgba(251, 146, 60, .14);--band-3: #FBBF24;--band-3-soft: rgba(251, 191, 36, .14);--band-4: #A3E635;--band-4-soft: rgba(163, 230, 53, .13);--band-5: #4ADE80;--band-5-soft: rgba(74, 222, 128, .13);--ok: #4ADE80;--ok-soft: rgba(74, 222, 128, .13);--warn: #FBBF24;--warn-soft: rgba(251, 191, 36, .14);--danger: #F87171;--danger-soft: rgba(248, 113, 113, .14);--info: #38BDF8;--info-soft: rgba(56, 189, 248, .13);--star: #FBBF24;--star-empty: #333B48;--prop-hotel: #A78BFA;--prop-hotel-soft: rgba(167, 139, 250, .14);--prop-cafe: #FBBF24;--prop-cafe-soft: rgba(251, 191, 36, .13);--prop-remingtons: #F472B6;--prop-remingtons-soft: rgba(244, 114, 182, .13);--src-google: #8AB4F8;--src-google-soft: rgba(138, 180, 248, .13);--src-booking: #93B4F8;--src-booking-soft: rgba(147, 180, 248, .13);--shadow-1: 0 1px 2px rgba(0, 0, 0, .35);--shadow-2: 0 2px 6px rgba(0, 0, 0, .4);--shadow-3: 0 8px 28px rgba(0, 0, 0, .5);--glow-accent: 0 0 20px rgba(167, 139, 250, .22);--heat-1: rgba(167, 139, 250, .14);--heat-2: rgba(167, 139, 250, .32);--heat-3: rgba(167, 139, 250, .55);--heat-4: rgba(167, 139, 250, .78)}html,body{height:100%;font-family:var(--font-body);font-size:16px;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}#root{height:100%}.app-layout{display:flex;height:100vh;overflow:hidden}.app-content{flex:1;overflow-y:auto;padding:var(--space-xl);scroll-behavior:smooth}.app-content::-webkit-scrollbar{width:6px}.app-content::-webkit-scrollbar-track{background:transparent}.app-content::-webkit-scrollbar-thumb{background:var(--text-3);border-radius:var(--radius-pill)}.sidebar{width:var(--sidebar-width);min-width:var(--sidebar-width);height:100vh;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:var(--space-lg);position:relative;z-index:10}.sidebar-brand{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-sm) 0;margin-bottom:var(--space-xl)}.sidebar-brand-icon{width:42px;height:42px;border-radius:var(--radius-md);background:var(--accent);display:flex;align-items:center;justify-content:center;color:var(--text-invert)}.sidebar-brand-text h2{font-size:var(--fs-base);font-weight:700;color:var(--text);line-height:1.2}.sidebar-brand-text span{font-size:var(--fs-xs);color:var(--text-3);font-weight:400}.sidebar-nav{display:flex;flex-direction:column;gap:var(--space-xs);flex:1}.sidebar-link{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-md);border-radius:var(--radius-md);text-decoration:none;color:var(--text-2);font-size:var(--fs-base);font-weight:500;transition:all var(--t-base);position:relative;overflow:hidden}.sidebar-link:before{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:0;background:var(--accent);border-radius:var(--radius-pill);transition:height var(--t-base)}.sidebar-link:hover{color:var(--text);background:var(--surface-2)}.sidebar-link:hover:before{height:20px}.sidebar-link.active{color:var(--accent);background:var(--accent-soft);font-weight:600}.sidebar-link.active:before{height:24px;background:var(--accent)}.sidebar-link.active:hover{transform:none}.sidebar-link svg{position:relative;z-index:1;flex-shrink:0}.sidebar-link span{position:relative;z-index:1}.sidebar-user{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) 0;border-top:1px solid var(--border);margin-top:auto}.sidebar-user-avatar{width:36px;height:36px;border-radius:50%;background:var(--accent-soft);display:flex;align-items:center;justify-content:center;font-size:var(--fs-xs);font-weight:700;color:var(--accent)}.sidebar-user-info h4{font-size:var(--fs-sm);font-weight:600;color:var(--text)}.sidebar-user-info span{font-size:var(--fs-xs);color:var(--text-3)}.sidebar-icon-btn{background:none;border:none;cursor:pointer;color:var(--text-3);padding:4px;border-radius:6px;display:flex;align-items:center;transition:color var(--t-fast)}.sidebar-icon-btn:focus-visible{outline:none;box-shadow:0 0 0 3px var(--accent-ring)}.sidebar-theme-toggle:hover{color:var(--text)}.sidebar-signout:hover{color:var(--danger)}.property-switcher{position:relative;margin-bottom:var(--space-lg)}.property-switcher-btn{display:flex;align-items:center;gap:var(--space-sm);width:100%;padding:10px 14px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface-2);cursor:pointer;font-family:var(--font-body);font-size:var(--fs-sm);font-weight:600;color:var(--text);transition:all var(--t-base)}.property-switcher-btn:hover{border-color:var(--border-strong);background:var(--surface-3)}.property-switcher-btn:focus-visible{outline:none;box-shadow:0 0 0 3px var(--accent-ring)}.property-switcher-indicator{width:10px;height:10px;border-radius:50%;flex-shrink:0}.property-switcher-label{flex:1;text-align:left;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.property-switcher-chevron{flex-shrink:0;color:var(--text-3);transition:transform var(--t-fast)}.property-switcher-chevron.open{transform:rotate(180deg)}.property-switcher-dropdown{position:absolute;top:calc(100% + 6px);left:0;right:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-3);overflow:hidden;z-index:100;animation:dropdown-appear .2s cubic-bezier(.16,1,.3,1)}@keyframes dropdown-appear{0%{opacity:0;transform:translateY(-6px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.property-switcher-option{display:flex;align-items:center;gap:var(--space-sm);width:100%;padding:10px 14px;border:none;background:transparent;cursor:pointer;font-family:var(--font-body);font-size:var(--fs-sm);font-weight:500;color:var(--text-2);transition:background var(--t-fast)}.property-switcher-option:hover{background:var(--surface-2);color:var(--text)}.property-switcher-option.active{background:var(--accent-soft);font-weight:600;color:var(--accent)}.property-switcher-option-icon{width:28px;height:28px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;flex-shrink:0}.property-switcher-check{margin-left:auto;color:var(--accent);font-weight:700;font-size:var(--fs-sm)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-1);transition:box-shadow var(--t-base),border-color var(--t-base)}.card--interactive:hover{box-shadow:var(--shadow-2);border-color:var(--border-strong)}.focus-card{display:flex;gap:16px;align-items:flex-start;padding:16px 20px;margin-bottom:var(--space-lg);border-left:4px solid var(--accent)}.band-chip{display:inline-flex;align-items:center;gap:6px;padding:2px 10px;border-radius:var(--radius-pill);font-size:var(--fs-sm);font-weight:600;background:var(--chip-soft, var(--surface-2));color:var(--chip-fg, var(--text-2))}.band-chip .count{font-weight:400;color:var(--text-3)}.band-chip--insufficient{background:var(--surface-2);color:var(--text-2)}.chip{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:var(--radius-pill);font-size:var(--fs-xs);font-weight:600}.chip--hotel{background:var(--prop-hotel-soft);color:var(--prop-hotel)}.chip--cafe{background:var(--prop-cafe-soft);color:var(--prop-cafe)}.chip--remingtons{background:var(--prop-remingtons-soft);color:var(--prop-remingtons)}.chip--google{background:var(--src-google-soft);color:var(--src-google)}.chip--booking{background:var(--src-booking-soft);color:var(--src-booking)}.chip .dot{width:6px;height:6px;border-radius:50%;background:currentColor}.seg{display:inline-flex;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-md);padding:3px;gap:2px}.seg>button{padding:5px 12px;border-radius:calc(var(--radius-md) - 4px);font-size:var(--fs-sm);font-weight:500;color:var(--text-2);background:transparent;border:0;cursor:pointer;font-family:var(--font-body);transition:all var(--t-fast)}.seg>button[aria-pressed=true]{background:var(--surface);color:var(--text);box-shadow:var(--shadow-1);font-weight:600}.seg-select{display:none}.skeleton{background:var(--surface-2);border-radius:var(--radius-sm);position:relative;overflow:hidden}.skeleton:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;transform:translate(-100%);background:linear-gradient(90deg,transparent,var(--surface-3),transparent);animation:skeleton-shimmer 1.4s ease-in-out infinite}@keyframes skeleton-shimmer{to{transform:translate(100%)}}.skeleton-row{height:14px;margin:10px 0}.skeleton-block{height:64px;margin-bottom:var(--space-md)}@media(max-width:480px){.seg{display:none}.seg-select{display:inline-block;padding:6px 10px;border-radius:var(--radius-md);border:1px solid var(--border);background:var(--surface-2);color:var(--text);font-family:var(--font-body);font-size:var(--fs-sm);font-weight:600}}.page-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:var(--space-xl);gap:var(--space-md)}.page-header-left h1{font-family:var(--font-display);font-size:26px;font-weight:700;color:var(--text);letter-spacing:-.5px;margin-bottom:var(--space-xs)}.page-header-left p{font-size:var(--fs-base);color:var(--text-2)}.page-header-actions{display:flex;gap:var(--space-md);align-items:center}.btn{display:inline-flex;align-items:center;gap:var(--space-sm);padding:10px 20px;border-radius:var(--radius-md);font-family:var(--font-body);font-size:var(--fs-sm);font-weight:600;cursor:pointer;border:none;transition:all var(--t-base);white-space:nowrap}.btn:active{transform:scale(.97)}.btn:focus-visible{outline:none;box-shadow:0 0 0 3px var(--accent-ring)}.btn-primary{background:var(--accent);color:var(--text-invert)}.btn-primary:hover{background:var(--accent-hover);transform:translateY(-1px);box-shadow:var(--shadow-2)}[data-theme=dark] .btn-primary{box-shadow:var(--glow-accent)}[data-theme=dark] .btn-primary:hover{box-shadow:var(--glow-accent),var(--shadow-2)}.btn-outline,.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--border)}.btn-outline:hover,.btn-secondary:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}.btn-ghost{background:transparent;color:var(--text-2);padding:8px 12px}.btn-ghost:hover{background:var(--surface-2);color:var(--accent)}.btn-sm{padding:6px 14px;font-size:var(--fs-xs)}.stars{display:inline-flex;gap:2px;align-items:center}.star{color:var(--star);font-size:14px}.star.empty{color:var(--star-empty)}.chart-section{padding:var(--space-lg);margin-bottom:var(--space-xl)}.chart-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-lg)}.chart-title{font-size:var(--fs-lg);font-weight:700;color:var(--text)}.chart-subtitle{font-size:var(--fs-sm);color:var(--text-2);margin-top:2px}.chart-toggle{display:flex;background:var(--surface-2);border-radius:var(--radius-pill);padding:3px;gap:2px}.chart-toggle button{padding:6px 16px;border:none;border-radius:var(--radius-pill);background:transparent;font-family:var(--font-body);font-size:var(--fs-xs);font-weight:500;color:var(--text-2);cursor:pointer;transition:all var(--t-fast)}.chart-toggle button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-1)}.chart-container{width:100%;height:280px}.chart-row{display:grid;grid-template-columns:1.6fr 1fr;gap:var(--space-lg);margin-bottom:var(--space-xl)}.reviews-table-section{padding:var(--space-lg);margin-bottom:var(--space-xl)}.reviews-table{width:100%;border-collapse:collapse}.reviews-table thead th{text-align:left;font-size:var(--fs-xs);font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-3);padding:var(--space-md);border-bottom:1px solid var(--border)}.reviews-table tbody tr{transition:background var(--t-fast)}.reviews-table tbody tr:hover{background:var(--accent-soft)}.reviews-table tbody td{padding:var(--space-md);font-size:var(--fs-sm);color:var(--text);border-bottom:1px solid var(--border);vertical-align:middle}.review-card{padding:var(--space-lg);margin-bottom:var(--space-md);display:grid;grid-template-columns:160px 1fr 200px;gap:var(--space-lg);position:relative;transition:all var(--t-base)}.review-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;border-radius:var(--radius-pill);background:var(--review-band, var(--border-strong));transition:background var(--t-base)}.review-flag{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-pill);font-size:var(--fs-xs);font-weight:600}.review-flag--replied{background:var(--ok-soft);color:var(--ok)}.review-flag--needs{background:var(--danger-soft);color:var(--danger)}.review-author{display:flex;flex-direction:column;align-items:flex-start;gap:var(--space-sm)}.review-avatar{width:48px;height:48px;border-radius:50%;background:var(--accent-soft);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:var(--fs-md);color:var(--accent)}.review-author h4{font-size:var(--fs-base);font-weight:600;color:var(--text)}.review-date{font-size:var(--fs-xs);color:var(--text-3)}.review-body{display:flex;flex-direction:column;gap:var(--space-md)}.review-meta{display:flex;align-items:center;gap:var(--space-md)}.review-rating-value{font-size:var(--fs-base);font-weight:700;color:var(--text)}.sentiment-badge{display:inline-flex;align-items:center;gap:6px;font-size:var(--fs-xs);font-weight:600;padding:4px 12px;border-radius:var(--radius-pill)}.sentiment-badge.positive{background:var(--band-5-soft);color:var(--band-5)}.sentiment-badge.neutral{background:var(--band-3-soft);color:var(--band-3)}.sentiment-badge.negative{background:var(--band-1-soft);color:var(--band-1)}.sentiment-badge:before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}.review-text{font-size:var(--fs-base);color:var(--text);line-height:1.65}.review-reply{background:var(--surface-2);border-left:3px solid var(--accent);border-radius:0 var(--radius-sm) var(--radius-sm) 0;padding:var(--space-md);margin-top:var(--space-sm)}.review-reply-label{font-size:var(--fs-xs);font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--accent);margin-bottom:var(--space-xs)}.review-reply-text{font-size:var(--fs-sm);color:var(--text-2);line-height:1.6}.review-actions{display:flex;flex-direction:column;align-items:flex-end;gap:var(--space-md)}.toggle-container{display:flex;align-items:center;gap:var(--space-sm)}.toggle-label{font-size:var(--fs-xs);color:var(--text-3);font-weight:500}.toggle{position:relative;width:44px;height:24px;cursor:pointer}.toggle input{display:none}.toggle-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:var(--border);border-radius:var(--radius-pill);transition:all var(--t-base)}.toggle-slider:before{content:"";position:absolute;width:18px;height:18px;border-radius:50%;background:#fff;top:3px;left:3px;box-shadow:var(--shadow-1);transition:transform var(--t-base)}.toggle input:checked+.toggle-slider{background:var(--ok)}.toggle input:checked+.toggle-slider:before{transform:translate(20px)}.replied-status{display:inline-flex;align-items:center;gap:4px;font-size:var(--fs-xs);font-weight:600;color:var(--ok);padding:4px 10px;border-radius:var(--radius-pill);background:var(--ok-soft)}.replied-status.confirmed{color:var(--text-3);background:#9ba3c21a;opacity:.75;cursor:default;-webkit-user-select:none;user-select:none}.toggle-label.marked{color:var(--ok);font-weight:600}.reply-form{margin-top:var(--space-sm);padding:var(--space-md);background:var(--surface-2);border-radius:var(--radius-md);border:1px solid var(--border);animation:fadeInUp .3s ease-out}.reply-textarea{width:100%;min-height:80px;padding:var(--space-md);border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);font-family:var(--font-body);font-size:var(--fs-sm);color:var(--text);resize:vertical;transition:border-color 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