*,*:before,*:after{margin:0;padding:0;box-sizing:border-box}:root{--color-bg: #F6F5F1;--color-bg-card: #FFFFFF;--color-bg-sidebar: #1A1F2E;--color-bg-glass: rgba(255, 255, 255, .85);--color-bg-glass-hover: rgba(255, 255, 255, .95);--color-surface: #FFFFFF;--color-surface-alt: #FAF9F7;--color-primary: #2D5A3D;--color-primary-light: #3A7A52;--color-primary-dark: #1E4A2D;--color-primary-bg: rgba(45, 90, 61, .07);--color-primary-bg-hover: rgba(45, 90, 61, .13);--color-text: #1A1A1A;--color-text-secondary: #6B6560;--color-text-muted: #9B9590;--color-text-white: #ffffff;--color-success: #2D7A4F;--color-success-bg: rgba(45, 122, 79, .09);--color-warning: #B8860B;--color-warning-bg: rgba(184, 134, 11, .09);--color-danger: #C4402F;--color-danger-bg: rgba(196, 64, 47, .07);--color-danger-light: #FDF0EE;--color-info: #3B6B9B;--color-info-bg: rgba(59, 107, 155, .08);--color-star: #D4A017;--color-star-empty: #E8E6E1;--color-border: #E8E6E1;--color-border-light: #F0EDE8;--color-border-glass: rgba(255, 255, 255, .45);--color-divider: #F0EDE8;--sentiment-positive: #2D7A4F;--sentiment-positive-bg: rgba(45, 122, 79, .09);--sentiment-neutral: #B8860B;--sentiment-neutral-bg: rgba(184, 134, 11, .09);--sentiment-negative: #C4402F;--sentiment-negative-bg: rgba(196, 64, 47, .07);--badge-hotel: #2D5A3D;--badge-hotel-bg: rgba(45, 90, 61, .09);--badge-cafe: #B8860B;--badge-cafe-bg: rgba(184, 134, 11, .09);--badge-remingtons: #6B4C8A;--badge-remingtons-bg: rgba(107, 76, 138, .09);--space-xs: 4px;--space-sm: 8px;--space-md: 16px;--space-lg: 24px;--space-xl: 32px;--space-2xl: 48px;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 14px;--radius-xl: 18px;--radius-pill: 999px;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .04);--shadow-md: 0 4px 12px rgba(0, 0, 0, .06);--shadow-lg: 0 8px 28px rgba(0, 0, 0, .08), 0 2px 6px rgba(0, 0, 0, .03);--shadow-xl: 0 16px 48px rgba(0, 0, 0, .1), 0 4px 12px rgba(0, 0, 0, .04);--shadow-glow: 0 0 20px rgba(45, 90, 61, .12);--shadow-glass: 0 4px 16px rgba(0, 0, 0, .05);--font-family: "DM Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-display: "Fraunces", Georgia, serif;--font-size-xs: .75rem;--font-size-sm: .8125rem;--font-size-base: .875rem;--font-size-md: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.5rem;--font-size-2xl: 2rem;--font-size-3xl: 2.5rem;--transition-fast: .15s cubic-bezier(.4, 0, .2, 1);--transition-base: .2s cubic-bezier(.4, 0, .2, 1);--transition-smooth: .4s cubic-bezier(.16, 1, .3, 1);--transition-spring: .5s cubic-bezier(.34, 1.56, .64, 1);--sidebar-width: 260px;--hd-bg: var(--color-bg);--hd-surface: var(--color-surface);--hd-surface-alt: var(--color-surface-alt);--hd-border: var(--color-border);--hd-border-light: var(--color-border-light);--hd-text-primary: var(--color-text);--hd-text-secondary: var(--color-text-secondary);--hd-text-muted: var(--color-text-muted);--hd-accent: var(--color-primary);--hd-accent-light: var(--color-primary-bg);--hd-accent-hover: var(--color-primary-dark);--hd-danger: var(--color-danger);--hd-danger-light: var(--color-danger-light);--hd-danger-bg: rgba(196, 64, 47, .04);--hd-warning: var(--color-warning);--hd-warning-light: rgba(184, 134, 11, .07);--hd-positive: var(--color-success);--hd-positive-light: rgba(45, 122, 79, .07);--hd-blue: var(--color-info);--hd-blue-light: rgba(59, 107, 155, .07);--hd-shadow-sm: var(--shadow-sm);--hd-shadow-md: var(--shadow-md);--hd-radius: 10px;--hd-radius-lg: var(--radius-lg)}html,body{height:100%;font-family:var(--font-family);font-size:16px;color:var(--color-text);background:var(--color-bg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}#root{height:100%}.app-layout{display:flex;height:100vh;overflow:hidden}.app-content{flex:1;overflow-y:auto;padding:var(--space-xl);scroll-behavior:smooth}.app-content::-webkit-scrollbar{width:6px}.app-content::-webkit-scrollbar-track{background:transparent}.app-content::-webkit-scrollbar-thumb{background:var(--color-text-muted);border-radius:var(--radius-pill)}.sidebar{width:var(--sidebar-width);min-width:var(--sidebar-width);height:100vh;background:var(--color-bg-sidebar);display:flex;flex-direction:column;padding:var(--space-lg);position:relative;z-index:10}.sidebar-brand{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-sm) 0;margin-bottom:var(--space-xl)}.sidebar-brand-icon{width:42px;height:42px;border-radius:var(--radius-md);background:linear-gradient(135deg,var(--color-primary),var(--color-primary-light));display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 0 16px #2d5a3d40}.sidebar-brand-text h2{font-size:var(--font-size-base);font-weight:700;color:#fffffff2;line-height:1.2}.sidebar-brand-text span{font-size:var(--font-size-xs);color:#ffffff73;font-weight:400}.sidebar-nav{display:flex;flex-direction:column;gap:var(--space-xs);flex:1}.sidebar-link{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-md);border-radius:var(--radius-md);text-decoration:none;color:#ffffff80;font-size:var(--font-size-base);font-weight:500;transition:all var(--transition-base);position:relative;overflow:hidden}.sidebar-link:before{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:0;background:var(--color-primary-light);border-radius:var(--radius-pill);transition:height var(--transition-smooth)}.sidebar-link:hover{color:#ffffffe6;background:#ffffff0f}.sidebar-link:hover:before{height:20px}.sidebar-link.active{color:#fff;background:#2d5a3d59;font-weight:600}.sidebar-link.active:before{height:24px;background:var(--color-primary-light)}.sidebar-link.active:hover{transform:none}.sidebar-link svg{position:relative;z-index:1;flex-shrink:0}.sidebar-link span{position:relative;z-index:1}.sidebar-user{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) 0;border-top:1px solid rgba(255,255,255,.08);margin-top:auto}.sidebar-user-avatar{width:36px;height:36px;border-radius:50%;background:#2d5a3d66;display:flex;align-items:center;justify-content:center;font-size:var(--font-size-xs);font-weight:700;color:#ffffffd9}.sidebar-user-info h4{font-size:var(--font-size-sm);font-weight:600;color:#ffffffd9}.sidebar-user-info span{font-size:var(--font-size-xs);color:#fff6}.property-switcher{position:relative;margin-bottom:var(--space-lg)}.property-switcher-btn{display:flex;align-items:center;gap:var(--space-sm);width:100%;padding:10px 14px;border:1px solid rgba(255,255,255,.1);border-radius:var(--radius-md);background:#ffffff0d;cursor:pointer;font-family:var(--font-family);font-size:var(--font-size-sm);font-weight:600;color:#ffffffd9;transition:all var(--transition-base)}.property-switcher-btn:hover{border-color:#fff3;background:#ffffff14}.property-switcher-indicator{width:10px;height:10px;border-radius:50%;flex-shrink:0}.property-switcher-label{flex:1;text-align:left;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.property-switcher-chevron{flex-shrink:0;color:#fff6;transition:transform var(--transition-fast)}.property-switcher-chevron.open{transform:rotate(180deg)}.property-switcher-dropdown{position:absolute;top:calc(100% + 6px);left:0;right:0;background:#242938;border:1px solid rgba(255,255,255,.1);border-radius:var(--radius-md);box-shadow:0 12px 36px #0006;overflow:hidden;z-index:100;animation:dropdown-appear .2s cubic-bezier(.16,1,.3,1)}@keyframes dropdown-appear{0%{opacity:0;transform:translateY(-6px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.property-switcher-option{display:flex;align-items:center;gap:var(--space-sm);width:100%;padding:10px 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var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.page-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:var(--space-xl);gap:var(--space-md)}.page-header-left h1{font-family:var(--font-display);font-size:26px;font-weight:700;color:var(--color-text);letter-spacing:-.5px;margin-bottom:var(--space-xs)}.page-header-left p{font-size:var(--font-size-base);color:var(--color-text-secondary)}.page-header-actions{display:flex;gap:var(--space-md);align-items:center}.btn{display:inline-flex;align-items:center;gap:var(--space-sm);padding:10px 20px;border-radius:var(--radius-md);font-family:var(--font-family);font-size:var(--font-size-sm);font-weight:600;cursor:pointer;border:none;transition:all var(--transition-base);white-space:nowrap}.btn:active{transform:scale(.97)}.btn-primary{background:var(--color-primary);color:#fff}.btn-primary:hover{background:var(--color-primary-dark);transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-outline{background:var(--color-surface);color:var(--color-text);border:1px solid var(--color-border)}.btn-outline:hover{border-color:var(--color-primary);color:var(--color-primary);background:var(--color-primary-bg)}.btn-ghost{background:transparent;color:var(--color-text-secondary);padding:8px 12px}.btn-ghost:hover{background:var(--color-primary-bg);color:var(--color-primary)}.btn-sm{padding:6px 14px;font-size:var(--font-size-xs)}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:var(--space-lg);margin-bottom:var(--space-xl)}.stat-card{padding:var(--space-lg);position:relative;overflow:hidden}.stat-card-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:var(--space-md)}.stat-card-icon{width:44px;height:44px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.2rem}.stat-card-icon.sentiment{background:var(--sentiment-positive-bg);color:var(--sentiment-positive)}.stat-card-icon.reviews{background:var(--color-primary-bg);color:var(--color-primary)}.stat-card-icon.rating{background:var(--color-warning-bg);color:var(--color-warning)}.stat-card-icon.response{background:var(--color-info-bg);color:var(--color-info)}.stat-card-trend{display:flex;align-items:center;gap:4px;font-size:var(--font-size-xs);font-weight:600;padding:4px 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small{font-size:var(--font-size-lg);font-weight:400;color:var(--color-text-muted)}.stat-card-sub{font-size:var(--font-size-xs);color:var(--color-text-muted);margin-top:var(--space-xs)}.stat-card-decoration{position:absolute;right:-20px;bottom:-20px;width:100px;height:100px;border-radius:50%;opacity:.06}.stars{display:inline-flex;gap:2px;align-items:center}.star{color:var(--color-star);font-size:14px}.star.empty{color:var(--color-star-empty)}.chart-section{padding:var(--space-lg);margin-bottom:var(--space-xl)}.chart-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-lg)}.chart-title{font-size:var(--font-size-lg);font-weight:700;color:var(--color-text)}.chart-subtitle{font-size:var(--font-size-sm);color:var(--color-text-secondary);margin-top:2px}.chart-toggle{display:flex;background:var(--color-surface-alt);border-radius:var(--radius-pill);padding:3px;gap:2px}.chart-toggle button{padding:6px 16px;border:none;border-radius:var(--radius-pill);background:transparent;font-family:var(--font-family);font-size:var(--font-size-xs);font-weight:500;color:var(--color-text-secondary);cursor:pointer;transition:all var(--transition-fast)}.chart-toggle button.active{background:var(--color-surface);color:var(--color-text);box-shadow:var(--shadow-sm)}.chart-container{width:100%;height:280px}.chart-row{display:grid;grid-template-columns:1.6fr 1fr;gap:var(--space-lg);margin-bottom:var(--space-xl)}.reviews-table-section{padding:var(--space-lg);margin-bottom:var(--space-xl)}.reviews-table{width:100%;border-collapse:collapse}.reviews-table thead th{text-align:left;font-size:var(--font-size-xs);font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-muted);padding:var(--space-md);border-bottom:1px solid var(--color-divider)}.reviews-table tbody tr{transition:background var(--transition-fast)}.reviews-table tbody tr:hover{background:var(--color-primary-bg)}.reviews-table tbody td{padding:var(--space-md);font-size:var(--font-size-sm);color:var(--color-text);border-bottom:1px solid var(--color-divider);vertical-align:middle}.review-card{padding:var(--space-lg);margin-bottom:var(--space-md);display:grid;grid-template-columns:160px 1fr 200px;gap:var(--space-lg);position:relative;transition:all var(--transition-smooth)}.review-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;border-radius:var(--radius-pill);transition:background var(--transition-base)}.review-card.positive:before{background:var(--sentiment-positive)}.review-card.neutral:before{background:var(--sentiment-neutral)}.review-card.negative:before{background:var(--sentiment-negative)}.review-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg)}.review-author{display:flex;flex-direction:column;align-items:flex-start;gap:var(--space-sm)}.review-avatar{width:48px;height:48px;border-radius:50%;background:var(--color-primary-bg);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:var(--font-size-md);color:var(--color-primary)}.review-author h4{font-size:var(--font-size-base);font-weight:600;color:var(--color-text)}.review-date{font-size:var(--font-size-xs);color:var(--color-text-muted)}.review-property-badge{display:inline-block;font-size:var(--font-size-xs);font-weight:600;padding:3px 10px;border-radius:var(--radius-pill);text-transform:uppercase;letter-spacing:.03em}.review-property-badge.hotel{background:var(--badge-hotel-bg);color:var(--badge-hotel)}.review-property-badge.cafe{background:var(--badge-cafe-bg);color:var(--badge-cafe)}.review-property-badge.remingtons{background:var(--badge-remingtons-bg);color:var(--badge-remingtons)}.review-body{display:flex;flex-direction:column;gap:var(--space-md)}.review-meta{display:flex;align-items:center;gap:var(--space-md)}.review-rating-value{font-size:var(--font-size-base);font-weight:700;color:var(--color-text)}.sentiment-badge{display:inline-flex;align-items:center;gap:6px;font-size:var(--font-size-xs);font-weight:600;padding:4px 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var(--transition-base)}.toggle-slider:before{content:"";position:absolute;width:18px;height:18px;border-radius:50%;background:#fff;top:3px;left:3px;box-shadow:var(--shadow-sm);transition:transform var(--transition-spring)}.toggle input:checked+.toggle-slider{background:var(--color-success)}.toggle input:checked+.toggle-slider:before{transform:translate(20px)}.replied-status{display:inline-flex;align-items:center;gap:4px;font-size:var(--font-size-xs);font-weight:600;color:var(--color-success);padding:4px 10px;border-radius:var(--radius-pill);background:var(--color-success-bg)}.replied-status.confirmed{color:var(--color-text-muted);background:#9ba3c21a;opacity:.75;cursor:default;-webkit-user-select:none;user-select:none}.toggle-label.marked{color:var(--color-success);font-weight:600}.reply-form{margin-top:var(--space-sm);padding:var(--space-md);background:var(--color-surface-alt);border-radius:var(--radius-md);border:1px solid var(--color-border);animation:fadeInUp .3s 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spin{to{transform:rotate(360deg)}}.filter-bar{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-lg);margin-bottom:var(--space-lg);flex-wrap:wrap}.filter-select{display:inline-flex;align-items:center;gap:var(--space-sm);padding:8px 36px 8px 16px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);font-family:var(--font-family);font-size:var(--font-size-sm);color:var(--color-text);cursor:pointer;transition:all var(--transition-base);-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1L5 5L9 1' stroke='%236b7294' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}.filter-select:hover{border-color:var(--color-primary-light)}.filter-select:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-bg)}.sort-label{font-size:var(--font-size-xs);color:var(--color-text-muted);margin-left:auto}.sort-select{font-family:var(--font-family);font-size:var(--font-size-sm);font-weight:600;color:var(--color-text);background:transparent;border:none;cursor:pointer}.pagination-info{display:flex;align-items:center;justify-content:space-between;padding:var(--space-sm) 0;margin-bottom:var(--space-md);font-size:var(--font-size-sm);color:var(--color-text-secondary)}.pagination-bar{display:flex;align-items:center;justify-content:center;gap:var(--space-md);padding:var(--space-md) 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